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To get the latest updates on the configuration, type renew in the chat.

Operator role is not applied

Symptoms

An administrator changed someone’s role to Operator, but this user gets an error after typing the #on command in the chat.

This could happen in a test environment when the user switches between domains, accounts, etc.

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Solution

Set the user’s role to User and then back to Operator.

• Ask a user to stop the conversation by typing stop.

• Go to Configuration > Tenants > Tenant role setup.

• Find the required user and set their role to User.

• Click Refresh to update the report.

• Find the required user and set their role to Operator.

Now user should be able to use operator commands.