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https://share.vidyard.com/watch/GQc6zUfN7LdNy9UBAbjcWQ?
Adding Koji to your Refined portal
Refined is a tool for building branded help and support sites with custom looks, layouts and navigation in Atlassian environment. Create a Kbot widget for your Refined sites.
https://www.youtube.com/watch?v=TJC5ANaERvw&ab_channel=KonversoTutorials
Installing Koji in Slack
Your virtual agent can be integrated into Slack.
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FAQ is an internal knowledge base that provides users with short answers. Knowledge training is the process of training Koji, so it becomes more useful for users. Watch a video introducing FAQ and knowledge training functionalities.
https://share.vidyard.com/watch/8x3LDncoXYooKAYAsCeQ91?
Using FAQ and training Koji
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https://share.vidyard.com/watch/xwbkXbTqab7jFUy9EFQSyZ?
Leveraging Microsoft search
View how to power up Koji with Microsoft Support response to frequent questions.
https://share.vidyard.com/watch/Ku9NMTQ66puMHpupDsAcRf?
Conversation training
How to improve the chatbot response accuracy. In fact, the chatbot is connected to multiple knowledge sources such as Confluence, Google, FAQs, and its target is to have a very high accuracy. At the beginning there is not a lot of data for machine learning to prioritize the responses. Here is what you can do.
https://share.vidyard.com/watch/hhVv16zQ2vYM5sjt8Cio2U?
Conversation monitoring
User statement is something that a user types during a conversation. It might be a request, a question, or anything else. Learn how Koji evaluates user statements and helps you see the corresponding processing statistics.
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There 35 + dashboards that you can leverage to analyze the performance of Koji and identify where to increase the performance.
Generative AI
Learn how to enhance Koji by using the new Generative AI capabilities to transform your users' experience.