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https://share.vidyard.com/watch/xwbkXbTqab7jFUy9EFQSyZ?

Leveraging Microsoft search

View how to power up Koji with Microsoft Support response to frequent questions.

https://share.vidyard.com/watch/Ku9NMTQ66puMHpupDsAcRf?

Conversation training

How to improve the chatbot response accuracy. In fact, the chatbot is connected to multiple knowledge sources such as Confluence, Google, FAQs, and its target is to have a very high accuracy. At the beginning there is not a lot of data for machine learning to prioritize the responses. Here is what you can do.

https://share.vidyard.com/watch/hhVv16zQ2vYM5sjt8Cio2U?

Conversation monitoring

User statement is something that a user types during a conversation. It might be a request, a question, or anything else. Learn how Koji evaluates user statements and helps you see the corresponding processing statistics.

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