Our Customer Portal includes the ticketing system that you can use to create and track any issues. Submit a bug, propose an enhancement, or ask a question, and once updates are made on a ticket, you will receive an email notification. Make sure you have a Customer Portal account; if you need the credentials, consult your Konverso representative. 

To view the requests that have been created by you, or to inspect the complete list, click Requests in the upper right of the Portal window.

Support accounts

We provide each customer with the following:

• One account named after your company. This one grants full access to the ticketing system. 

• A list of corporate emails that are recognized by our system and that allow users to manage tickets.

One of the emails will be associated with the company account. This associated account can be used to reset passwords. For example, the company ACME Corp. with the team of Jean, Denny, and Andrea would have:

• The account named "acme" that would grant the full access to the ticketing system.

• The jean@acme.com email that is associated with the "acme" account. Jean would be able to reset passwords. 

• Emails denny@acme.com and andrea@acme.com.

• These three emails can be used to send messages to support@konverso.ai to create tickets.

Contact our support

• Phone number: +33 (0)1 41 10 83 53

• Email: support@konverso.ai