What is Kbot?
Kbot is a virtual assistant that helps you work in O365 environment. If you have any questions about O365 products, ask Kbot. It has access to knowledge bases with information about O365, so you do not need to use search systems. Ask Kbot and get answers right away!
Can Kbot help me find the answers?
When you ask a question about the O365 environment, Kbot provides you with information from knowledge bases. The articles might contain instructions, screenshots, and videos.
Click the lightning icon next to the article name to quickly view the content.
Where does Kbot search for the information?
There are five main sources of knowledge. Kbot uses them to find the most relevant information.
Mandarine MOOC
Online massive open online course (MOOC) and tutorials for the Office 365 community. To learn more about it, visit the Training Portal and the Mandarine Academy website.
Microsoft Support
The Office Help & Training portal.
Microsoft Graph
Microsoft Graph provides users with the access to both data and intelligence in Microsoft 365. To learn more about Microsoft Graph and its main features, view the Microsoft documentation.
Recommender System
The Kbot internal system that analyzes articles that users marked as useful. Based on this analysis, Kbot offers useful articles to users when appropriate, speeding up the search for a solution. If your colleagues consider some articles useful - Kbot displays these articles in the first place.
Can Kbot create tickets?
If you need to create a ticket, Kbot can do it for you. Type the name of the ticket, add the description, estimate the priority, etc.
Currently this feature is present only for the demonstration purpose. To get more details about working with trouble ticketing applications, email us at support@konverso.ai.
Can Kbot book a meeting for me?
If Kbot has access to your calendar, it can book a meeting with persons you specify. Choose participants and the proper time, and the meeting is ready to go.
What languages are supported?
Currently Kbot supports two languages: French and English. You can switch between languages during conversations.
To view the Kbot functionalities, click the hamburger button in the upper right of the chat window.
Where can I use Kbot?
Teams tab
Click Teams on the left side of the window, select your team, and click the tab with the solution at the top of the window.
One-on-one chat
Click More added apps on the left side of the window and select Kbot365.
Does Kbot support speech-to-text technologies?
Yes, you can speak to Kbot. Your virtual assistant can reply as well.
Text-to-Speech
To enable this feature, click the hamburger button in the upper right of the chat window. Now your chatbot is able to speak.
Speech-to-Text
To activate the Speech Recognition feature, click the microphone icon in the lower right of the chat window. Now you can talk to Kbot.
What permissions does Kbot request?
You can see the complete list of permissions Kbot needs when you log in.
Is there a trial version?
To request a free trial email us at contact@konverso.ai. Visit www.konverso.ai to learn more about us and our solution.