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Koji — сhatbot for Jira Service Management

Automate instantly your service desk with Konverso Intelligent Virtual Agent!

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Koji is Konverso’s out-of-the-box IT Service Desk Virtual Agent that transforms instantly Jira Service Management into an autonomous IT Channel

Let Koji answer all the frequent questions from your employees

Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users. 

Koji assists employees with their tickets

Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add to it a new comment.

Expend Koji’s value

Koji provides analytics for project managers to review conversations, new questions from users, easily add new responses and measure each user’s satisfaction.

Problems it solves

It takes on average 72 hours to answer a Level 1 ticket

30% of tickets are assigned to a wrong business group

Less than 15% of Service Desk Agent activities are automated

It’s unique business value

Pre-packaged Chatbot SaaS solution for Atlassian

Activate services and deploy in 1h

Monitor and expend value w/o code

Key benefits

Reduce mean time to repair

Reduce the number of calls, tickets

Free up agents’ time for more complex cases

Increase user productivity

 Koji’s features

  • Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios

  • Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer

  • Advanced NLP: Understand text, context and user’s digression

  • Simple and intuitive back office to manage and extend Koji

  • Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the cyber essentials scheme.

https://www.ncsc.gov.uk/cyberessentials

Konverso is a French bot software start-up that has been ranked by global analyst firms as one of the top 10 IVA vendors in 2020.

https://www.konverso.ai/blog/konverso-ranked-top-10-ivas-vendors

Our latest success story

https://www.konverso.ai/blog/veolia-automation-it-help-desk-konverso

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