Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style.
Editing modes
There are 2 modes of editing a message: plain text and HTML.
If you want to keep a message rather simple, stick to the plain mode.
If you plan to add images or use HTML tags, switch to the HTML mode.
Buttons
The pre-built buttons — Knowledge self-help and Quick request management — are displayed in Koji’s standard welcome messages. If you want your custom message to offer these options, just add the %(message_key)k key into your message.
Personalizing
You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.
To use a key in the message, use the following syntax: %(<username>)s.
For example, to give someone a nice welcome, use the message of the following kind:
Hello, %(firstname)s! Hope you are doing fine today!
Keys that you can use:
usernamefirstnamesurnamechannellang
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