Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 4 Next »

Prerequisites

  • The Snow Live Chat is in place.

  • The Connect Support application is installed.

Installing and configuring the Connect Support application

  1. In your ServiceNow environment, install the Connect Support app.

To learn more about this app, see the Connect Support page.

2. Once the app is installed, go to Connect Support > Queues.

3. Click New to create a new object with the Assignment group that includes people who must have access.

4. Copy the sys_id of the object.

5. In Konverso Kbot for Snow virtual agent, go to DevOps > Deployment > ServiceNow Configuration and assign the sys_id value to the snow_chat_queue parameter.

6. Provide the false value to the snow_use_virtual_agent parameter.

7. Click Save and Apply at the bottom of the page.

  • No labels