Konverso introduces a new application called “Impersonate API Service” for accessing the ServiceNow APIs. This application uses the service account and restricts content to the provided user. This mechanism is implemented using impersonation on the endpoints.
To enable this features:
Install the application in your ServiceNow environment.
Make sure your service account has proper roles.
Switch usage of native ServiceNow REST Endpoints to Impersonate API Service ones for your requests.