To enable users to send files to operators, make sure to set the proper configuration. Basically, you must specify your agent as a trusted media domain, so ServiceNow considers it a trusted source.
1. In your ServiceNow, find and navigate to sys_cs_provider_application.list.
2. Open the Konverso Bot Provider Application.
3. Click Edit at the top of the window and move Trusted media domains to the list of available fields:
4. In the Trusted media domains field, specify your agent.
