Сonfigure the behavior of your virtual assistant and manage user roles.

My setup

Define the behavior of your virtual assistant:

• Enable social chatting, so the assistant can keep up the ball.

• Enable specific knowledge bases. For instance, the assistant starts to look for answers in the knowledge base that is associated with your Service Desk. But it can look for information in sources that store specific data, such as Microsoft O365 support, or Google G-Suite support.

• Set the language …

Screenshot must be updated: there is no localization in the Language section:

Tenant role setup

Change the user roles: you can make some people operators, so they can communicate with clients.