Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.
Welcome message
Edit the welcome message — the one that users see when they open the chatbot.
Chatbot display
Enable the chatbot display in the portal. Disable the display to hide the chatbot.
Select where the chatbot is displayed on the page: place it either above or below ticket options.
Social chatting
Enable social chatting, so the assistant can discuss various topics with users.
Search
Define the list of knowledge bases where your assistant will look for answers:
A knowledge base that is associated with your Service Desk
FAQ — an internal knowledge base that provides users with short answers
Microsoft O365 support
Google G-Suite support
Language
Enable translation on-the-fly: Kbot can translate both user statements and its own responses to and from the language that is set in your Service Desk (pretty much any language is supported). Note that Confluence articles are returned to users without translating.
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