Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style.

Editing modes

There are 2 modes of editing a message: plain text and HTML.

• If you want to keep a message rather simple, stick to the plain mode.

• If you plan to add images or use HTML tags, switch to the HTML mode.

Buttons

The pre-built buttons — Knowledge self-help and Quick request management — are displayed in Koji’s standard welcome messages. If you want your custom message to offer these options, just add the %(message_key)k key into your message.

Personalizing

You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.

To use a key in the message, use the following syntax: %(<username>)s. 

For example, to give someone a nice welcome, use the message of the following kind:

Hello, %(firstname)s! Hope you are doing fine today!

Keys that you can use:

• username

• firstname

• surname

• channel

• lang