Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.

Welcome message

Edit the welcome message — the one that users see when they open the chatbot. For more information, see the Welcome message page.

Chatbot display

By default the chat is disabled. Once you have configured your Koji and tested its performance, you can enable the chat on your portal, so it becomes available for users.

• Enable the chatbot display in the portal. Disable the display to hide the chatbot.

• Select where the chatbot is displayed on the page: place it either above or below ticket options.

Social chatting

Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.

Search

Define the list of knowledge bases where your assistant will look for answers:

• A knowledge base that is associated with your Service Desk.

• FAQ — an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers.

• Microsoft O365 support

• Google G-Suite support.

Language

Koji supports English and French. The language is set automatically for each user during the first conversation.

If a user speaks a language that is not supported, the English language is used in the chat.

Language

Enable translation on-the-fly: Kbot can translate both user statements and its own responses to and from the language that is set in your Service Desk (pretty much any language is supported). Note that Confluence articles are returned to users without translating.