This page describes how to authenticate in Slack and Microsoft Teams. The process is slightly different for Jira customers and Jira users.

Key points

To authenticate in Slack or Microsoft Teams, a user must be either a Jira customer, or an internal Jira user. The authentication procedure is slightly different for customers and Jira users. The main difference is that a customer is asked to type a password, while a Jira user is given an authorization link.

The authentication itself in Slack and Microsoft Teams is quite similar: Koji asks questions and guides users.

Slack

Jira user

If you are logging in as a Jira user, the procedure is going to be the following:

1. Click the link from the Koji’s message.

2. Type your domain and login.

3. Click Connect with Jira account.

4. The connection is automatic. When the following message is displayed, you can go back to Slack.

5. Start your conversation with Koji.

Jira customer

If you are logging in as a Jira customer, the procedure is going to be the following:

1. Click the link from the Koji’s message.

2. Type your domain, login, and password. Click Login.

3. The connection is automatic. When the following message is displayed, you can go back to Slack.

4. Start your conversation with Koji.

Microsoft Teams

Jira user

If you are logging in as a Jira user, the procedure is going to be the following:

1. Click the link from the Koji’s message.

2. Type your domain and login.

3. Click Connect with Jira account.

4. The connection is automatic. When the following message is displayed, you can go back to Microsoft Teams.

5. Start your conversation with Koji.

Jira customer

If you are logging in as a Jira customer, the procedure is going to be the following:

1. Click the link from the Koji’s message.

2. Type your domain, login, and password. Click Login.

3. The connection is automatic. When the following message is displayed, you can go back to Microsoft Teams.

4. Start your conversation with Koji.

Logging out

When people use Koji to log in to Jira in Microsoft Teams or Slack, their account gets linked with a given Jira account. There is a way to undo that and separate these accounts.

• Once you have solved a problem, Koji offers a number of options for you to continue. One of them is logging out from Jira. Just click this button.

• Alternatively, you can type logout to unlink your accounts and become anonymous again.

Now you can log in once again and link your account with another user.