Once you have installed Koji, you might want to check the settings that define its behavior. To do so, click Koji settings to see and modify settings.

Prerequisites

Before you start modifying and using Koji, you must read and accept the End User License Agreement.

Click the link to view the document. If you agree with the terms, click the button to accept them. Once it is done, you can refresh the page and start configuring your Koji.

Settings

There are project and global settings that you can modify.

• Project settings are applied only to the current project.

• Global settings are applied to all projects in your Jira Service Management.

Project settings

Display the chatbot in the portal

By default the chat is disabled. Once you have configured your Koji and tested its performance, you can enable the chat on your portal, so it becomes available for users.

• Enable the Koji display in the portal, so users can interact with the chatbot.

• Disable the display to hide Koji.

Display the chatbot above the ticket options

Select where the chatbot is displayed on the page: place it either above or below ticket options.

Global settings

Welcome message

Edit the welcome message — the one that users see when they open the chatbot. Feel free to modify it, as you can always restore the default welcome message.

Social chatting

Enable social chatting, so the assistant can have small talks with users and become more friendly. Let Koji discuss informal topics.

Live agent

The Live agents functionality is available on Koji dedicated instances. To learn more about it, view the following:

• https://konverso.atlassian.net/wiki/spaces/DKI/overview?homepageId=2873524319: the overview of a dedicated instance and its features;

• Live agents: the page on live agents and corresponding configuration.

Search and knowledge bases

Define the list of knowledge bases where your assistant will look for answers:

• Service desk knowledge search: a knowledge base that is associated with your Service Desk. The articles of such a knowledge base are stored in your Atlassian Confluence.

• Search the local FAQ: an internal knowledge base of Koji with quick and easy editing. FAQ provides users with short answers. The FAQ articles are stored in your Koji.

• Microsoft O365 support search: search for answers on O365 topics, leveraging the Microsoft support knowledge base.

• Google G-Suite support search: the articles are provided by Google support.