Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.
A dedicated Koji instance provides you with access to all Kbot capabilities:
Editing intents or workflows;
Building your own scenarios;
Customizing bot messages;
And much more.
This setup is particularity relevant for the following situations:
You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.
You want the full control over the solution and be able to change its components.
To learn more about dedicated Koji instance, view the https://konverso.atlassian.net/wiki/spaces/DKI/overview?homepageId=2873524319 Wiki. It helps you to get started and describes the basic steps of launching the project.