To create a widget for your ServiceNow environment, go to Configuration > Widget and create one.

Migrating from old widget

In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, export the properties from the sys_properties table:

Application = "Virtual Agent for IT Service Desk"

Kbot for Snow Customer Center > Creating a widget > kbot_371.png

Widget parameters

Previously, you had to set the widget configuration in your ServiceNow environment. Now, all these settings are set in the UI of Kbot, in Configuration > Widget.

The old widget settings UI in ServiceNow contained lots of settings:

Kbot for Snow Customer Center > Creating a widget > kbot_369.png

In the current widget settings UI in ServiceNow you need to enter only the host for your Kbot application and the widget ID:

Kbot for Snow Customer Center > Creating a widget > kbot_370.png

Settings

Let’s take a look at the settings.

General settings

Name: enter the name of your widget.
Description: enter the description.
Application: select the application type for your widget.

Kbot for Snow Customer Center > Creating a widget > kbot_372.png

Widget appearance and behavior

Width: the x_konve_kbot_test.kbot.widget.width parameter.
Height:
Chat window position:
Title background color:
Title text color:
Resize button text:
Close button text:
Minimize button text:
Refresh conversation on close:
Make the chat modal

Kbot for Snow Customer Center > Creating a widget > kbot_373.png

Button appearance

Kbot for Snow Customer Center > Creating a widget > kbot_374.png