Your agents can leverage data retrieved from external integrations to generate a relevant answer to a user’s query. To enable this functionality, you need to add a new data source for each external integration you wish to use.

Data sources with external integrations are managed in Build > Data sources > External integrations. This page allows you to view your integrations, search for a specific one via the search bar, and modify and delete a data source.

The following integrations are available:

• Website: add the URL of a website from which you wish to leverage the content.

• Atlassian Confluence: add content from a Confluence wiki.

• Microsoft SharePoint: add content from a SharePoint site.

• ServiceNow catalog: add content from the ServiceNow catalog.

• ServiceNow knowledge base: add content from the ServiceNow knowledge base.

What’s next?

Read the pages listed below to learn more about each external integration and how to create them.