Let Koji answer all the frequent questions from your employees
Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or crawl the web to extract the best answers for your users.
Koji assists employees with their tickets
Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add new comments.
Expend Koji’s value
Koji provides project managers with analytics, so they can review conversations and new questions from users, easily add new responses, and measure each user’s satisfaction.
Problems it solves
It takes on average 72 hours to answer a Level 1 ticket
30% of tickets are assigned to a wrong business group
Less than 15% of Service Desk Agent activities are automated
Unique business value
Pre-packaged Chatbot SaaS solution for Atlassian
Activate services and deploy in 1h
Monitor and expend value without code
Reduce mean time to repair
Reduce the number of calls and tickets
Free up agents’ time for more complex cases
Increase user productivity
Pre-built conversational scenario: instantly deploy intelligent conversations for the most common enterprise IT scenarios
Knowledge base that combines Konverso FAQ module, your Confluence KB and Koji’s web crawling capacity to find the best answer
Advanced NLP: Understand text, context and user’s digression
Simple and intuitive back office to manage and extend Koji
Cyber compliant: Konverso is a certified technology and Koji complies with the requirements of the Cyber Essentials scheme.