Live Chat system messages
- Amedee Potier
- Marion Cargill
During a transfer to an agent, the user and agent may receive messages, which may come from one of the connected systems, typically ServiceNow or Konverso Kbot.
Here, you will find the list of the messages that may be sent by Kbot, with their related message key, to help you understand which ones are coming from Kbot and adjust the message keys.
Message key | Message |
|---|---|
your_operator | The operator that will take over this conversation is operator_name. We gave them a summary of this conversation. Please note that you won't be able to send them any attachments. To stop this communication and get back to the bot, type exit. |
operator_start | Hello, I am forwarding the conversation from firstname. You will find below the data collected from operator |
operator_end | It's up to you now, you are in direct communication with operator. |
cannot_transfer_to_agent_2 | Unfortunately, no one is available at the moment. Please contact me between 8 AM and 5:30 PM so I can pass you to a member of the support team. suggested_actions_suggestions |
no_live_agent_available | Sorry, no live agent is currently available. You can create a ticket. suggested_actions_suggestions |
intention.Operator Talk.cb.can_create_a_ticket | Ok, remember that you could also create a ticket. |
intention.Operator Talk.cb.no_agent_but_meeting_possible | No agent is available currently, but I can book you meeting. Would you like to do so? |
And then on chat end:
Message key | Message |
|
|---|---|---|
operator_exit | You are now back to conversing with the bot. | Operator stops the chat |
exit_response | Ready for a new conversation | User stops the chat |