What languages does Kbot know?

Currently, Kbot supports two languages: French and English. You can switch between languages during conversations.

Where does Kbot search for the information? 

Kbot provides federated searches and may look for content in various Snow tables or other corporate sites such as Sharepoint sites, or other public sites such as Microsoft Support or Google Support documentation.

Here we list the main content sources that may be enabled in your instance. More options are available. Consult the Konverso support if needed.

ServiceNow Knowledge Articles

(obtained from Snow kb_knowledge table)

The ServiceNow knowledge bases has useful information, such as self-help, troubleshooting, or task resolution. Learn more about ServiceNow content on their website.

ServiceNow Catalog

(obtained from Snow sc_cat_item table)

The ServiceNow catalog bases has useful service request definitions, such as self-provisionning, device ordering. Learn more about ServiceNow catalog on their website.

Microsoft Support

The Office Help & Training portal, support.office.com.

Where can I talk to Kbot? 

Kbot supports multiple communication channels, including web chat, Microsoft Teams, Google Chat, Skype for Business, etc. The channels are configured by administrators, so the channel available to you depends on your company environment.

Is there a trial version? 

Yes, there is a free trial version of Kbot. To request it, email us at contact@konverso.ai. Visit our website www.konverso.ai to learn more about us and our solution.