Koji is polite, so all users get a welcome message when they open the chatbot. You can edit this message to make it match your organization’s style.
Editing modes
There are 2 modes of editing a message: plain text and HTML.
If you plan to add images, switch to the HTML mode.
If you want to keep a message rather simple, stick to the plain mode.
Buttons
You can enrich messages with buttons. When adding a button, you must type the button’s label, specify the action the button should perform, and its modifier.
Basically, this is the structure of a button:
%(<button label>|<message that is sent to the server>)<modifier>
Thus, a typical button looks like this:
%(<Chat help>|<#help>)b
Label
Label is the button’s text.
Action
The button’s purpose. What’s going to happen when a user clicks it?
Modifier
Modifiers define a button’s behavior and how it is displayed. There are 3 modifiers:
bfor inline buttons that are displayed in the message itself.rafor required actions that are displayed in column. They are called required, because a user cannot skip these buttons and must select one. The bot expects a user to select one option, but a user can type something similar as well.safor suggested actions that are displayed in a row. These options are pre-built, so you cannot edit them. Users can skip suggested actions.
Personalizing
You can make welcome messages personalized by using keys. When a key is used, Koji replaces it with the actual value, making a message more vivid. For instance, a username key is replaced with the person’s name. Simple and effective.
To use a key in the message, use the following syntax: %(<username>)s.
For example, to give someone a nice welcome, use the message of the following kind:
Hello, %(firstname)s! Hope you are doing fine today!
Keys that you can use:
usernamefirstnamesurnamechannellang
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