What is Kbot for Snow? 

Kbot for Snow is a virtual assistant that helps you work in the ServiceNow environment. It simplifies the processes of interaction, making searching for information or creating tickets easier and faster.

You do not need to open the ServiceNow portal, just let the chatbot know what you need right now. No switching between windows — the ServiceNow functionalities are available in the chat.

Find answers

If you have any questions, ask Kbot for Snow. It has got the access to knowledge bases, so you do not need to use the search systems by yourself. Ask the chatbot and get the answers right away: the articles might contain instructions, screenshots, or videos. Open quick previews and study the article if it seems useful.

Create tickets 

If you need to create a ticket, Kbot for Snow can do it for you. Ask the chatbot to create a ticket, type a title, add description, estimate the priority, etc.