Intents can have Python callbacks defined as their response. This page describes how to create custom callbacks and where to find reference material.

Custom Python code

When processing a conversation, Koji tries to extract an intent and deliver a response to a user. Intent in Kbot is the primary logical unit of a conversation. They can have Python callbacks defined as their response.

Python callbacks' code allows you to run any kind of interaction with users, send requests to external systems, and eventually end the intent with particular return code (completed, failed, etc.).

To add your custom code, use Editable files.

Creating and editing custom callbacks

Editable files allow you to modify code that can be used to leverage Koji functionalities. There is no access to source code of the software, but editable files help you modify some parts.

To view and modify editable files:

1. Go to Development.

2. In the Configuration section, click one of the Callbacks Code files.

3. Modify its content in the window and click Save.

Sample

Note that by default Callbacks Code files provide you with the tips on how to create functions.

Reference material

To view the reference material on callbacks, open the help page. It is available on your instance with the following address: https://<yourinstance>.konverso.ai/doc/Responding-with-callback-scripts_500302062.html. Just substitute <yourinstance> with the actual name of your host.