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  • You can optionally create a service account for Konverso Kbot for Snow virtual agent with access to sys_choice table. This would allow the agent to retrieve display names of ticket statuses and categories. Make sure you grant proper permissions for such API requests.

  • To manage tickets it is necessary to you must set up the snow_portal_url_suffix parameter. To learn more about it, see the Setting up the portal link page.

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