Setting up the portal link
- Amedee Potier
- Danil Chernovalov (Unlicensed)
- Ekaterina Menetil (Unlicensed)
Virtual agent for IT Service Desk comes with prebuilt capabilities and is set up to deal with multiple use cases in ServiceNow. As the app provides services to portal end users, it is important to define the portal for your Konverso Kbot for Snow virtual agent.
The portal configuration is used to:
Retrieve key environmental setup, such as a portal URL path and default knowledge base
sys_id.Provide relevant links to users for object references that can be provided during a conversation: the issue or request view, catalog forms, or knowledge articles.
To learn more about using default and custom knowledge bases, see the Setting up knowledge base search page.
This page explains how to set up the portal identifier inside the Konverso Kbot for Snow virtual agent and describes other portal-related settings.
The table below provides the list of settings of a service catalog access options. You can add these settings in Development > Configuration Business Unit.
Parameter | Description | Sample |
|---|---|---|
| You can hook the bot to a particular Portal. This will be used in Workflow related functions such as: |
|
| Contains the mapping of |
|
| Configure the portal URL suffix. Ignore this parameter if | In the sample URL below, the
|