Creating a widget

To add a widget in your ServiceNow environment, first of all you need to create and configure a widget. Then you can add either a global widget or a widget for a specific page.

Adding a widget

The global widget is available for all the users of the portal, whether they are logged in or not. The widget is available on all the pages.

You can add the widget only for a specific page. If you know that users might have questions when they go to a particular page, you can provide them with the opportunity to solve possible issues with the help of the Konverso Kbot for Snow virtual agent.

Using custom buttons

When adding a widget to a portal page, you can use a Kbot floating button, or create a custom one. The latter allows you to fine-tune its position on the page and set the way it looks.