This page describes how to create a widget for your ServiceNow environment and how to keep the previously configured settings in case you are migrating from older widget versions.

Key points

To add a widget on your ServiceNow portal:

In Kbot, create and configure a widget.
In ServiceNow, enable the widget by setting the host and the widget ID.

Creating a widget

To configure your widget, go to Configuration > Widget on your Kbot host and set the parameters. For more details on parameters, view this help page.

In case you are migrating from old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, you need to export the properties from the sys_properties table. Please, read more about it in the section below.

Copying ID

Click Save and copy the widget ID — you will need to enter it in ServiceNow later. The ID is available in the browser address bar (the last value after /), or in the Code for embedding area on the right side of the window.

Enabling the widget in ServiceNow

In ServiceNow, go to Virtual Agent for IT Service Desk > Properties and enter the host for your Kbot application and the widget ID.

Migrating from old widget

In older widget versions, you had to set the widget configuration in your ServiceNow environment:

In case you are migrating from an old version of widget to the new one, you might want to keep the parameters you have defined earlier. To do so, export the properties from the sys_properties table:

Application = "Virtual Agent for IT Service Desk"

Setting	Parameter

Setting	Parameter
Widget width	`x_konve_kbot_test.kbot.widget.width`
Widget height	`x_konve_kbot_test.kbot.widget.height`
Title background color	`x_konve_kbot_test.kbot.widget.color_title_bg`
Title text color	`x_konve_kbot_test.kbot.widget.color_title_text`
Text of the “resize” button	`x_konve_kbot_test.kbot.widget.label_resize`
Text of the “close” button	`x_konve_kbot_test.kbot.widget.label_close`
Text of the “minimize” button	`x_konve_kbot_test.kbot.widget.label_minimize`
Refresh conversation on close	`x_konve_kbot_test.kbot.widget.refresh_on_close`
Text of the widget button	`x_konve_kbot_test.kbot.widget.label_button`
Button tooltip	`x_konve_kbot_test.kbot.widget.label_tooltip`
Button background color	`x_konve_kbot_test.kbot.widget.color_button_bg`
Button text color	`x_konve_kbot_test.kbot.widget.color_button_text`
Button position	`x_konve_kbot_test.kbot.widget.button_position`
Hide button	`x_konve_kbot_test.kbot.widget.buttonInvisible`
Widget icon file	`x_konve_kbot_test.kbot.widget.iconUrl`

Kbot for Snow Customer Center

Creating a widget

Analytics

Key points

Creating a widget

Copying ID

Enabling the widget in ServiceNow

Migrating from old widget

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