Users are people interacting with Kbot: asking questions, managing ticketsincidents and requests, etc. They can start and stop conversations, switch languages, evaluate how useful Kbot's actions are, request to speak with an operator, etc.
...
Attach files
Attach files to your ticketsrecords. You can attach files at any moment of the conversation when the bot is gathering information required for a ticket creationcreating either an incident or a request.
...
Clear the chat
Select this option from the menu in the upper right of the chat window to remove all the messages from the screen.
...