Dashboard is a convenient way Dashboards help to arrange and present information. Multiple dashboards allow you to get quick access to the most important data.
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To switch between dashboards, go to the Home view and click Select dashboard in the upper right of the window.
Home: view information about chat sessions, intents usage, user statement understanding, new and returning users, and so on.
Management overview: most common intents, number of conversations per month, deflection percentage, and so on. - Absent as of 23.03.2021.
Typology of conversations: check the types of best responses, most returned articles, the statistics on training, and so on.
Business case: study the data on user statement routing, deflection statistics, and metrics on conversation and user statements.
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