...
Home: view information about chat sessions, intents usage, user statement understanding, new and returning users, and so on.
Typology of conversations: check the types of best responses, most returned articles, the statistics on training, and so on.
Management overview: most common intents, number of conversations per month, deflection percentage, historical trends in surveys, and so on.
Business case: study the data on user statement routing, deflection statistics, and metrics on conversation and user statements.
...