We have a number of ideas for futur future enhancements, listed here. Don’t be shy, let us know your thought and share your great ideas in the comments at the bottom of this page.

Note that this list does not indicate any kind of commitments.

Channels

Adding support for Microsoft Teams.

• KB-9307: Our bot technology can be deployed as an application inside Microsoft Teams. The open task for us is to add the Jira Service Desk authentication such that we can authenticate the user accordingly.

Analytics

Model Organisations as UserGroup

• KB-9334: We currently show the Customers but it is not possible to get analytic details by Organization. We are working on building User Groups to model the Jira SDM Organizations.

Natural language processing

Managing business corpus

• KB-9393: Business Corpus for specific business words of tenant