We have a number of ideas for future enhancements, listed here. Don’t be shy, let us know your thought and share your great ideas in the comments at the bottom of this page.

Note that this list does not indicate any kind of commitments.

Channels

Adding support for Microsoft Teams.

• KB-9307: Our bot technology can be deployed as an application inside Microsoft Teams. The open task for us is to add the Jira Service Desk authentication such that we can authenticate the user accordingly.

Analytics

Model Organisations as UserGroup

• KB-9334: We currently show the Customers but it is not possible to get analytic details by Organization. We are working on building User Groups to model the Jira SDM Organizations.

Natural language processing

Managing business corpus

• KB-9393: It can be important to identify business entities, for the purpose of spell check, of improved content search, of better routing of user questions. While our product has full Named Entity capabilities, these are not currently exposed in the Koji solution. We are looking at defining simple ways for our Koji customers to define their own business entities.

Bot appearance

Bot avatar and name

It is not currently possible to update the bot avatar or its name (“koji”), but we do plan to add support for this although the timeline is not yet defined.

Language support

Automatic translation

Our Kbot technology has the ability to do in and out automatic translation such that your customers could be using non-supported languages such as Portuguese, Spanish, hindi, etc, and kbot will translate their input, process it, and finally translate the response back to the user. This support is currently being investigated inside the Koji project and we hope to be able to enable it in Koji soon.