Customer support center

Visit our Support center: it includes the ticketing system for creating and tracking requests and issues. Feel free to propose an enhancement, ask a question, or submit a bug. Once updates on your ticket take place, you will receive an email notification. 

Make sure you have a Support center account. If you need the credentials, please, contact us.

Service Level Agreement Definition

• Support Hours of Operation: 8am-5pm CET, GMT+2

• Support Days of Operation: Monday – Friday (except for Public Holidays in France)

• Promised Call Response Time: Within 4 hours of received support request

• Promised Call Resolution Time: Within 2-14 business days of response

• Contact Method: Phone, email, website

• Contact Details: +33 (0)1 41 10 83 53, support@konverso.ai, https://www.konverso.ai/

• Server Update Hours : 0:00 am-0:30 am GMT

Contact us

• Phone number: +33 (0)1 41 10 83 53

• Email: support@konverso.ai

• Address: 98 route de la Reine – 92100 Boulogne Billancourt, Paris, France