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Terms and Conditions

Terms and Conditions

USER LICENSE

USING THE KONVERSO PLATFORM

 

IT IS IMPORTANT THAT YOU READ THIS LICENSE AGREEMENT (THE "LICENSE") CAREFULLY BEFORE USING THE KONVERSO PLATFORM.

THE PLATFORM IS EDITED BY KONVERSO.

[If applicable]

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST NOT CLICK ON "I AGREE". KONVERSO INVITES YOU TO PRINT OUT THIS CONTRACT BEFORE ACCEPTING, TO ENSURE THAT YOU ACCEPT IT WITHOUT RESERVATION.

 

IF YOU USE THE KONVERSO PLATFORM IN ANY WAY, YOU AGREE TO ABIDE BY THE TERMS OF THIS LICENSE OF USE GRANTED BY KONVERSO.

1. Definitions

The terms defined in the present article and used in the present General Conditions of Use shall have the following meaning:

AI Agents: refers to autonomous software applications, accessible via the Platform, integrating Generative Models to assist Users in their daily professional tasks. AI Agents are created and customized by Users according to their needs. To formulate Output Data, AI Agents rely on Input Data transmitted by the Customer and/or User.

Customer: refers to any entity, legal or natural person, having entered a contract with KONVERSO for the provision of the Platform to the User.

User Account: refers to the account enabling the User to access the Platform.

Contract: means the present contract between KONVERSO and the User.

Data: refers to data of any kind, uploaded by the User to the Platform and/or generated by the Platform and/or by the AI Agents following their use by the Customer and/or the User.

KONVERSO: refers to the simplified joint stock company KONVERSO, with share capital of €164,280.00, whose registered office is located at 95 AVENUE DE BALZAC, 92410 VILLE-D'AVRAY, registered with the Nanterre Trade and Companies Register under number 825 361 397, or any other company in the same group within the meaning of article L.233-3 of the French Commercial Code.

License: designates the right to use the Platform allowing the User to access and use it for the duration for which it is granted.

Party or Parties: refers to KONVERSO and the User, individually or collectively.

Platform: means the software platform published by KONVERSO enabling the Customer to upload Data to create and use AI Agents, or any other equivalent platform marketed by KONVERSO and made available to the User.

Query: means any sequence of words or phrases, explicitly submitted by a User to an AI Agent to generate a response or content. Each distinct textual submission is counted as a single Query, regardless of the complexity or length of the Query or response.

Generative models: refers to artificial intelligence models published by third parties, offered by KONVERSO for the creation of AI Agents, and freely chosen by the Customer according to his needs.

User: means any natural person to whom the Customer intends to grant a License to use the Platform under the terms of the Contract.

2. Scope of application

This Contract defines the terms and conditions under which the User accesses the Platform and benefits from its functionalities. Any use of the Platform by the User implies full and unreserved acceptance of the Contract. The User accepts the General Terms and Conditions of Use contained in the present Contract, acknowledges having full knowledge thereof and hereby waives the right to rely on any contradictory document.

The relationship between the Parties will always be governed by the latest conditions in force on the day of the User's use of the Platform. In the event of modification of these GCU, the User will be invited to accept the new conditions, which will be applicable on the day of acceptance.

3. Platform access

3.1. Technical conditions of access to the Platform

In order to access the Platform and benefit from its functionalities (in particular the creation and use of AI Agents), the User must have a terminal connected to the Internet. Subscription costs with the Internet service provider and any additional costs associated with loading Data, as well as costs related to the operation of the terminal used, remain the sole responsibility of the User and/or Customer.

Access to the Platform may be subject to compatibility and/or interoperability constraints depending on the hardware and/or browser used. The User is advised to keep his equipment up-to-date to ensure easy access to the Platform, and to take note of any technical requirements specific to the Customer's information system.

3.2. User account

The User's access to the Platform is subject to the possession of a User Account and the provision of the associated identifier and means of authentication (password).

There are three different User profiles on the Platform, with distinct access rights:

  • Admin: this User manages the workspace, the Platform's connections to the customer's IT system, and the scope of the Platform subscription.

  • Builder: this User creates the AI Agents by choosing the Generative Model(s), among those proposed by KONVERSO on the Platform, adapted to the Customer's needs and to the expected functionalities of the AI Agent, and makes them available to the Users

  • User: this user uses AI Agents

 

The creation of the User Account, the definition of the corresponding access rights and the transmission of identifiers and means of authentication to the User are the sole responsibility of the Customer.

The User's login and password are strictly personal and confidential, intended to guarantee reserved and secure access to the Platform. Users undertake to use their user access codes strictly for authentication purposes. In this respect, Users must not, without this list being limitative, communicate, distribute, share, make accessible, in any way whatsoever, these access codes to third parties including members of their organization or subsidiaries thereof.

In the event of disclosure or loss of the password by the User, or in the event of suspected use by a third party, the User is invited to contact the Customer Admin, who is responsible for managing the password.

Except for cases where the disclosure of the password results from a breach on its part, KONVERSO may in no case be held liable for the consequences of fraudulent use of the User's password by a third party.

4. Terms of use of the Platform

4.1. In general, the User undertakes to use the Platform in compliance with its rights and obligations hereunder, and in particular with the right of use included in the License and granted to it under the conditions set forth in article 5.2.

In particular, the User undertakes to:

  • Use the Platform exclusively for its own professional purposes in accordance with its contractual destination,

  • Not to reproduce permanently or temporarily the Platform, in whole or in part, by any means and in any form,

  • Do not use software or processes intended to copy the content of the Platform,

  • Not to adapt, modify, translate, transcribe, arrange, compile, decompile, assemble, disassemble, transcode or reverse engineer all or part of the Platform,

  • Do not export the Platform, merge all or part of the Platform with other computer programs,

  • Not to extract or re-use, including for private purposes, without prior written authorization from KONVERSO, any substantial or non-substantial part of the content of the databases and archives included in the Platform,

  • Do not upload viruses or files that could potentially threaten the integrity of the Platform,

  • Not to sell, rent, sub-license or distribute in any way whatsoever the Platform and its content to third parties,

  • Do not impersonate any person or attempt to connect to a User Account other than your own,

  • Not to exceed the access rights granted by the Customer to access certain functionalities of the Platform or to make unauthorized modifications to the content and Data contained therein,

  • Comply with and respect the user licenses of the AI Systems chosen and used to create the AI Agents,

  • Not to use AI Agents for activities contrary to laws, regulations, good morals or obligations prescribed by the European AI Regulation (IA Act), in particular to create risky or high-risk models without proper authorization. Do not deploy AI Agents in critical or high-risk environments (e.g. health, defense, critical infrastructure) without prior written authorization from KONVERSO and implementation of specific measures.

  • Assume full responsibility for decisions based on responses or data generated by AI Agents and verify their compliance with third-party rights,

  • Not to use the Platform for fraudulent purposes or purposes not provided for herein,

  • Not to upload to the Platform illicit or fraudulent Data, Data infringing the rights of third parties, or Data contrary to public decency.

4.2. The User acknowledges and accepts that beyond a reasonable usage of between 50 and 100 Queries per day generated via an AI Agent according to the Generative Models, access to the Platform will be automatically suspended. KONVERSO will make its best efforts to reactivate access to the Platform within 24 hours of the suspension.

5. Intellectual property rights

5.1. Platform intellectual property

All intellectual property rights relating to the Platform, as well as all the elements of which it is composed (software, trademarks, copyrights, etc.), are the full and complete property of KONVERSO or third-party publishers.

The User undertakes not to infringe the said rights, and in particular not to provide unauthorized third parties with access to the Platform, directly or indirectly, in any capacity whatsoever, in any form whatsoever and for any reason whatsoever.

5.2. License

KONVERSO grants the User a non-exclusive, personal and non-transferable License to access the Platform and use all its components, within the limits of the access and use rights defined by the Customer.

The License is granted by KONVERSO in consideration of full payment of the price under the conditions set forth in the contract concluded with the Customer. The License is valid worldwide, and for the duration of the present Contract as indicated in article 6.

The License granted by KONVERSO to the User is for the sole purpose of enabling the User to use the Platform and its functionalities in accordance with the Contract, and shall not constitute or be construed as granting or assigning to the User any intellectual property rights whatsoever over the elements included in the Platform.

In any event, the User is prohibited from:

  • making copies of the Platform or any of its elements, including software components,

  • distributing copies of the Platform and/or its content to third parties,

  • modifying, altering, revising or decompiling the Platform for any purpose whatsoever,

  • using passwords and/or identifiers for any purpose other than authentication,

  • accessing functionalities, contents and/or modules to which the Customer has not subscribed under the conditions stipulated in the contract concluded between KONVERSO and the Customer,

  • assigning, renting, subletting or transferring a right of use of the Platform to a third party without the prior authorization of KONVERSO.

The right of use granted to the User under the terms of the License is exclusive of the granting of any other right and in no case carries with it the right to carry out any act not expressly authorized, in particular the rights of translation, adaptation, arrangement or any other modification of the Platform and/or its components, including within the framework of its contractual destination.

Users agree not to infringe, directly or indirectly or through the intermediary of third parties with whom they are associated, the intellectual property rights of KONVERSO.

Users hold no rights to the trademarks, logos, texts, graphics, images, audio files, videos, or any other elements protected by intellectual property rights that appear when accessing the Platform after their identification.

5.3. Data uploaded to the Platform

Where applicable, the User hereby grants KONVERSO a non-personal, non-exclusive, assignable and transferable right to use all Data uploaded by the User to the Platform and subject to intellectual property protection. This right to use the Data uploaded by the User is granted to KONVERSO for the duration of the contract concluded with the Customer, for statistical, analytical purposes, or for the operation or improvement of the Platform. This is not a transfer of ownership of the Data, but a right of access. The User declares and warrants that he/she has all the rights, licenses and authorizations required to supply the Data and upload it to the Platform.

6. Term - Termination

Access to the Platform and to IA Agents is granted to the User for the duration of the validity of the access to the Platform subscribed to by the Customer through the subscription contract (hereinafter the "Contract").

In the event of a breach by any User of any of the terms and conditions herein, their access to the Platform may be terminated by registered letter with acknowledgement of receipt sent to the User concerned by said breach.

Termination of the Contract for any reason whatsoever entails, as from its effective date, the interruption of access to the Platform, as well as the expiry of the License granted to the User.

KONVERSO's termination of the Contract is without prejudice to any damages that KONVERSO may be entitled to claim, as well as possible criminal prosecution when the behavior reproached to the User is likely to be qualified as a criminal offence.

7. Warranty - Liability

7.1. The Platform is provided "as is" and "as available" without warranty of any kind.

The User declares that he/she is aware of and accepts the characteristics and limits of the Internet and private networks for which KONVERSO cannot be held responsible, and in particular:

  • The functional characteristics and technical performance of the Internet network,

  • Problems related to network availability and congestion,

  • Problems related to transit time, access to online information, response times for displaying, consulting, querying or otherwise transferring data,

  • Risks of interruption,

  • The lack of protection of certain Data against possible misappropriation or piracy,

  • The risks of contamination by any viruses circulating on said networks, etc..,

 

KONVERSO cannot be held responsible for:

  • Any interruption of access to the Platform or any unavailability of the Platform resulting from a malfunction, breakdown or maintenance of the Customer's information system, or resulting from restrictions imposed by the Customer on the use, access or availability of its information system,

  • Any interruption in the use of AI Agents resulting from a malfunction, breakdown or maintenance of the information system of the publisher of the AI system(s) used.

  • In the event of failure, loss, delay or error in the transmission of Data beyond its control,

  • The sending of messages and/or data to a false, erroneous or incomplete address, resulting in particular from the Customer's incorrect communication of the User's contact details,

  • If, for any reason whatsoever, Data is not received, or if the Data received is illegible or impossible to process,

  • In the event of loss of User Data, following saturation of the storage space made available to the User,

  • If the output data generated by the AI Agents is inaccurate, incorrect or erroneous,

  • If the User is unable to access or use the Platform and/or the IA Agents for any reason whatsoever, other than a fault on the part of KONVERSO.

7.2. The User acknowledges that due to the nature of AI Agents, based on generative artificial intelligence, results and Output Data may not be unique, that other users may obtain identical or similar content, and that Output Data may be identical or similar to third-party data protected by intellectual property rights. The User assumes full responsibility for the use, interpretation and dissemination of the results and Output Data generated by AI Agents. It is the User's responsibility to verify the accuracy of the Output Data, to ensure that the results do not infringe any third-party rights, and to ensure that the use of the Output Data is appropriate and compliant with the User's needs. The User acknowledges that the Platform is not a substitute for professional advice, and that it is strongly recommended to consult a qualified professional to verify the suitability of the Output Data obtained via the Platform. KONVERSO hereby declines all responsibility in the event of use and/or distribution by the User of erroneous, incorrect or counterfeit Output Data.

7.3. KONVERSO declines all responsibility in the event of an incident linked to the use of the User's terminal when accessing the Platform, and may not under any circumstances be held responsible for any damage, of any nature whatsoever, caused to Users, their terminals, their computer and telephone equipment and the data stored therein, nor for the consequences that may result therefrom. Furthermore, KONVERSO shall not be held liable in the event of loss of Data on and/or generated from the Platform, the backup of User Data being the sole responsibility of the User and the Customer. In the event of KONVERSO being held liable, in particular due to a malfunction of the Platform, KONVERSO may prevent such action, at its sole discretion, by correcting the anomaly or updating the Platform.

7.4. In the event of prejudice suffered by a User, the User shall refer the matter to the Customer, who may implement the provisions of the Contract.

8. Personal data

8.1. Users' personal data

KONVERSO processes the personal data of Users who access the Platform. This processing is implemented on behalf of the Customer, with KONVERSO acting as a subcontractor within the meaning of the applicable regulations on the protection of personal data and, in particular, the European Regulation on the Protection of Personal Data (RGPD) of April 27, 2016 and the French Data Protection Act no. 78-17 of January 6, 1978.

Users wishing to exercise their rights of access, rectification or deletion of their personal data as well as their rights of limitation or opposition to the processing implemented by KONVERSO are invited to contact the Customer acting as data controller directly.

8.2. Personal data of third parties

The User undertakes to upload on the Platform and/or on the IA Agents exclusively the personal data for which the Customer acts as data controller and KONVERSO acts as data processor, within the scope of the processing operations identified in the contract concluded between the Customer and KONVERSO.

9. Applicable law - Jurisdiction

This license is governed by French law.

ANY DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT, AND IN PARTICULAR ITS CONCLUSION, PERFORMANCE OR TERMINATION, SHALL BE SUBMITTED TO THE COMPETENT COURTS.

Users declare that they have read this License, fully understood it, and agree to comply with its provisions.

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