What is the Agentic platform?

The Agentic platform is a solution offered by Konverso that enables users to utilize and create LLM-powered agents to help them with various tasks, from searching the web for answers to ITSM ticket management. Additionally, private data sources (like company data) can be integrated with the platform to enable employees to get personalized answers for specific work processes.

What is an AI agent?

An AI agent, agent for short, is a virtual proxy designed to help users with specific tasks, such as summarizing text, translating, or even fetching information from a data source, when requested.

An AI agent can be defined as having the following attributes: 

• A description of its purpose that will allow other AI agents to identify and collaborate with it. 

• Instructions indicating the context, the objectives of the AI agent, the data sources to query, the tasks to be performed, the examples to be used, the checks to be carried out, etc. 

  • The use of a small or large multimodal generative model (mainly called a Large Language Model or LLM) to interpret the instructions and generate the result. 

  • The multimodal generative model will process an input that a human will produce in a conversational interaction.

  • Similarly, the generative model will produce an output that will be evaluated by the human in co-pilot mode. This output can also be shared with another AI agent.

  • The agent will rely on the short-term memory of the multimodal generative model and its long-term memory (this memory is persistent and can be used to personalize future interactions), as well as on planning, decision-making, and reasoning capabilities. 

• Access to tools, which may include access to enterprise applications and search engines. The multimodal generative model will decide which tools to use and in what sequence to achieve its objective. 

• Access to external data sources in addition to the training data of the model. 

Tutorials

#1 - How to chat with an agent

#2 - How to attach a file in the chat

#3 - How to manage discussions

#4 - Chain multiple agents in one conversation

#5 - How to give your feedback

First steps

Accessing the interface and authentication

You can access the Agentic platform via this link: https://agentic.konverso.ai.

Signing up for the Agentic Platform

If you are the main admin of your organization, you can sign up for the Agentic platform by providing the following information on the sign-up page:

• your email address;

• your name;

• your company name.

Finally, click the Sign up button to create an account.

Open

Signing in to the Konverso platform

You can sign in to the application via the sign-in page.

Method 1: Local account

If you previously created a local account, please sign in by providing your email address. You will receive a code to fill in in the next screen to access your account.

Method 2: Google account

If you signed up with Google, please click the Google button to sign in with your Google account.

Method 3: Microsoft account

If you signed up with Microsoft, please click the Microsoft button to sign in with your Microsoft account.

Open

Activating your account

Once your account is created, you will receive an email prompting you to activate your account. Please follow the instructions in the email to activate the account.

You can now return to the platform and start using the available agents.

How to use an agent?

To use an agent, you can either:

• Type @ in the chat box or click the Invoke an Agent button and then select the agent you want to discuss with. Type your question and click the Send button to start the conversation.

• Select an agent from the provided list to open a new window where you can discuss with the selected agent. You can search any agents by name or category in the search field below the chat box.

• You can attach files to your messages by clicking the Attach files button.

You can ask questions to several agents in the same conversation by selecting another agent.

Manage past discussions

You can view and resume previous conversations by selecting a past conversation in the Discussions left panel.

What’s next?

1. If you are an Admin, we recommend you learn about the user roles and how to manage your workspace by reading this page: User roles & journeys.

2. If you are an Admin or an Agent builder, you can create and configure your agents.