Data sources
- Marion Cargill
Agents allow you to leverage private or public data to improve the quality of their answers by searching in designated data sources and retrieving the most relevant data to respond.
During the creation process, you can add specific data sources for your agent to search, such as documents, website pages, the ServiceNow Catalog, a Confluence wiki, or content from SharePoint.
You can create a new data source by navigating to Build > Data sources and selecting the main data source type: Documents or External integrations.
The status of data sources can be tracked via their status tag, which can be the following:
Created: the data source has been created but has not been processed yet.
Awaiting indexing: the data source’s indexing is pending.
Indexing in progress: the data source is being processed and indexed.
Refresh requested: the data source needs to be reindexed.
Partial success: A part of the data source failed to be indexed but the rest was indexed successfully. This status indicates that the data source can be used but not all the content is available.
Ready: The data source is ready to use.