Your agents can leverage data from external integrations to generate a relevant answer to a user’s query. To enable this functionality, you need to add a new data source for each external integration you wish to use.

Data sources with external integrations are managed in Build > Data sources > External integrations.

This page allows you to view your integrations, search for a specific one via the search bar, and modify and delete a data source. You can also resync a data source by clicking the Resync icon. This feature allows you to synchronize the content of your data source in case any changes have been made to the source content. This ensures that agents have access to the most up-to-date content from your data source.

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The following integrations are available:

• Website: add the URL of a website from which you wish to leverage the content.

• Atlassian Confluence: add content from a Confluence wiki.

• Microsoft SharePoint: add content from a SharePoint site.

• ServiceNow catalog: add content from the ServiceNow catalog.

• ServiceNow knowledge base: add content from the ServiceNow knowledge base.

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What’s next?

Read the pages below to learn more about each external integration and how to create them.