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Platform Privacy Policy

Platform Privacy Policy

Konverso SAS is a privately owned company established at 95 avenue Balzac, 92410 Ville d’Avray, France. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website, in accordance with the data protection principles of the EU General Data Protection Regulation (GDPR).

DATA COLLECTION

We collect personal data such as names, emails, job titles, and IP addresses. This happens when you register, use the platform, upload content, or contact our support team. Data may also come from third-party integrations, referrals, or professional events.

DATA USAGE

Your data helps us:

  • Enable secure account access and manage roles.

  • Provide platform features, communication, and support.

  • Enhance security, track usage patterns, and improve performance.

  • Send relevant updates, promotional content, and analytics.

Your data is never sold to third parties. Instead, it is used strictly for the purposes stated above to provide, optimize, and personalize your experience with our services.

DATA SHARING

We share personal data under the following circumstances:

  • Within the Platform: Client Account Administrators can manage and view data for their organization. Certain platform features may allow data visibility to authorized team members.

  • With Service Providers: Trusted partners assist in delivering services like hosting, analytics, and customer support. They only process your data as needed to perform their tasks and are bound by confidentiality agreements.

  • For Legal and Regulatory Purposes: We may disclose data to comply with legal obligations or respond to lawful requests.

  • Business Changes: In case of a merger, acquisition, or sale, your data may be transferred, with assurances that it will remain governed by this privacy policy unless stated otherwise.

DATA SECURITY AND RETENTION

We prioritize data security by implementing encryption, regular monitoring, and strict access controls to safeguard personal information. While we strive to protect your data, no system is completely secure, and we encourage users to practice caution, such as safeguarding their credentials.

We retain your personal data as long as necessary to deliver services, comply with legal obligations, or support legitimate business purposes. Once data is no longer required, it may be securely deleted, de-identified, or aggregated for statistical use without identifying individuals.

YOUR RIGHTS

Under GDPR, you are entitled to:

  • Access Your Data: Request a copy of your personal data and details about how it is processed.

  • Correct Inaccuracies: Request updates to incorrect or incomplete data.

  • Request Deletion: Ask for your data to be erased under certain conditions.

  • Restrict Processing: Limit how we use your data in specific scenarios.

  • Object to Processing: Decline uses like direct marketing or specific analytics.

  • Data Portability: Request your data in a machine-readable format for transfer to another service.

To exercise these rights, email dpo@konverso.ai. We may require proof of identity for security purposes.

COOKIES AND TRACKING

We use cookies to personalize experiences, analyze usage, and improve functionality. You can manage cookie preferences in your browser.

UPDATES AND CONTACT

We review this policy regularly to ensure compliance with evolving laws and technologies. This policy was last updated on January 16th, 2025. For questions or to exercise your rights, contact us:

  • Phone: +33 (0) 1 46 54 51 32

  • Email: dpo@konverso.ai

  • Mail: Konverso, 98 Route de la Reine, 92100 Boulogne-Billancourt, France