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Installing and configuring the Connect Support application

1. In your ServiceNow environment, install the

Connect Support app.

1. Once the app is installed, go to

Connect Support > Queues.

...

1. Click

New to create a new object with the Assignment group that includes people who must have access.

1. Copy the

sys_id of the object.

1. In Konverso Kbot for Snow virtual agent, go to

Development > Configuration Business Unit and assign the sys_id value to the snow_chat_queue parameter.

1. Click

Save and Apply at the bottom of the page.