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Installing and configuring the Connect Support application

  1. In your ServiceNow environment, install the

Connect Support app.

To learn more about this app, see the Connect Support page.

  1. Once the app is installed, go to

Connect Support > Queues.

  1. Click

New to create a new object with the Assignment group that includes people who must have access.

  1. Copy the

sys_id of the object.

  1. In Konverso Kbot for Snow virtual agent, go to

Development > Configuration Business Unit and assign the sys_id value to the snow_chat_queue parameter.

  1. Click

Save and Apply at the bottom of the page.

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