Prerequisites
The Snow Live Chat is in place.
The Connect Support application is installed.
Installing and configuring the Connect Support application
In your ServiceNow environment, install the Connect Support app.
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To learn more about this app, see the Connect Support page. |
2. Once the app is installed, go to
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Connect Support > Queues.
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3. Click
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New to create a new object with the Assignment group that includes people who must have access.
4. Copy the
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sys_id of the object.
5. In Konverso Kbot for Snow virtual agent, go to
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Development > Configuration Business Unit and assign the sys_id value to the snow_chat_queue parameter.
6. Provide the false value to the snow_use_virtual_agent parameter.
7. Click
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Save and Apply at the bottom of the page.