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If Koji is unable to help a user in a particular case, the user can ask to speak to an operator to find a solution. Read the Live agents page to see how this functionality works.
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Your virtual agent can be integrated into Slack. See Koji in Slack /wiki/spaces/DF/pages/2773647361 to learn about this integration.
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Your virtual agent can be integrated into Microsoft Teams as well. Find out how to configure the Azure environment on the Configuring Microsoft Bot connection page and learn more about the integration: Koji in Microsoft Teams.