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What is Koji?

Koji is a сhatbot for Jira Service Management. It helps you automate your service desk with Konverso Intelligent Virtual Agent!

Answering frequent questions from employees

Koji offers different possibilities to learn recurring questions and answers. For instance, it can retrieve the appropriate answers from Confluence or browse the web to extract the best answers for your users. 

Assisting employees with tickets

Koji assists users in creating a new ticket, provides status on existing tickets and enables users to add new comments.

Expending Koji’s value

Koji provides project managers with analytics, so they can review conversations and new questions from users, easily add new responses, and measure each user’s satisfaction.

Tip

Want to know more? Please, visit the https://konverso.atlassian.net/wiki/spaces/KAJSM/overview?homepageId=2165244015 documentation!

What is Koji dedicated instance?

Koji is the out-of-the-box IT Service Desk Virtual Agent. However, if your organization wants the full control over the solution and higher levels of customization, Konverso offers the possibility to get a dedicated Koji instance, where you can modify anything.

Full range of Kbot functionalities

A dedicated Koji instance provides you with access to all Kbot capabilities:

  • Editing intents or workflows;

  • Building your own scenarios;

  • Customizing bot messages;

  • And much more.

When to choose a dedicated instance?

This setup is particularity relevant for the following situations:

  • You are a managed service provider and wish to offer your own, customized Koji service to your Jira accounts.

  • You want the full control over the solution and be able to change its components.

Where to begin?

View the Getting started page to see how to launch your Koji project.