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There is a number of built-in functions for you to implement. They allow you to retrieve user-related data, such as a user name or email, retrieve dialog-related data, such as attachments, and much more.

To view the reference material on such these functions, view the help page. It is available on your instance with the following address: as https://<yourinstance>.konverso.ai/doc/Call-Function-reference_781418611.html. Just substitute <yourinstance> with the actual name of your host.

ITSM Jira Service Management

You can use Jira Service Management (Cloud) specific functions in your workflows. To view the list of such functions and their details, see the JSM utility workflow functions.

Custom

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utilities

You can build custom utilities for interacting with users, invoking requests on external systems, and returning results.

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