The Call function node is used for calling Python functions in your workflows. This page explains how you can build your own workflow utilities.

Built-in functions

There is a number of built-in functions for you to implement. They allow you to retrieve user-related data, such as a user name or email, retrieve dialog-related data, such as attachments, and much more.

To view the reference material on these functions, view the help page. It is available on your instance as https://<yourinstance>.konverso.ai/doc/Call-Function-reference_781418611.html. Just substitute <yourinstance> with the actual name of your host.

ITSM Jira Service Management

You can use Jira Service Management (Cloud) specific functions in your workflows. To view the list of such functions and their details, see the JSM utility workflow functions.

Custom utilities

You can build custom utilities for interacting with users, invoking requests on external systems, and returning results.

Creating and editing custom functions

To view and modify editable files:

1. Go to Development.

2. In the Configuration section, click one of the Workflow utilities files.

3. Modify its content in the window and click Save.