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Virtual Agent for IT Help Desk is installed on your ServiceNow instance.
The button is set for the whole portal.
References
The To view the Kbot UI script, go to this page (replace the host
ven03673in this link with your host).To learn more about building custom widgets, view the official ServiceNow documentation.
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1. In your ServiceNow environment, open the KonversoWidgetSettingsUtils object (replace ven03673 in this link with your host).
2. Add the following string:
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buttonInvisible: true |
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3. Save and apply the changes.
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To view the complete set of widget options, see this page. |
Creating a new widget
1. Open the Service Portal Configuration. To do so, either find Service Portal Configuration in the navigation tree, or go directly to https://<your-host>.service-now.com/sp_config.
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As the result, you should get the following:
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6. Save the widget.
Adding the widget to a portal
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6. Drag and drop it to the area where you want to place the button.
7. Click . Save the changes.
Now you can click Preview to see how the page will look with the button.
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