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Danil Chernovalov (Unlicensed)

Danil Chernovalov (Unlicensed)

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Info

To view the complete set of widget options, see this page.

Creating a new widget

1. Go to the service portal configuration: Open the Service Portal Configuration. To do so, either find Service Portal Configuration in the navigation tree, or go directly to https://<your-host>.service-now.com/sp_config.

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Info

You can find the widget name ID (which is 'service-now-chat' here) in the UI script (replace the host in this link with your host), search for Kbot.get().Widgets.init (string number 170).

As the result, you should get the following:

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Adding the widget to a portal

1. Go to the service portal configuration: . Open the Service Portal Configuration. To do so, either find Service Portal Configuration in the navigation tree, or go directly to https://<your-host>.service-now.com/sp_config.

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