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During the creation process, you can add specific data sources for your agent to search, such as filesdocuments, website pages, the ServiceNow Catalog, a Confluence Knowledge base, or SharePoint content.

In the second step of your agent’s configuration, you can add You can create a new data source by clicking the + Add a data source button navigating to Build > Data sources and then selecting the type of main data source type: documents Documents or external External integrations.

Adding files

You can add files by clicking the Upload documents option in the drop-down list.

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The next steps consist of giving the data source a name and uploading your files.

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Click Add file to upload the files to your data source repository where you can then add them to your agent.

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External integrations

You can add various external integrations by clicking the Add external integrations option in the drop-down list.

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You will then be asked to choose which type of integration to add: webpage, ServiceNow Catalog, Confluence knowledge base, or Sharepoint Content.

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Adding a website

To add a new website data source, click the Webpage tile and then Configure and Connect.

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Finally, click the Add button to add this website to your data source repository where you can then add it to your agent.

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Adding a third-party integration

ServiceNow catalog

To add a new ServiceNow catalog data source, click the ServiceNow Catalog tile.

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Finally, click the Add button to add this new integration to your data source repository where you can then add it to your agent.

Confluence Knowledge base

To add a new Confluence Knowledge base data source, click the Confluence Knowledge base tile.

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Finally, click the Add button to add this new integration to your data source repository where you can then add it to your agent.

SharePoint content

To add a new SharePoint content data source, click the SharePoint content tile.

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